If you are a landlord or managing agent you can register as a user of the Landlord TAP via the welcome page, by clicking on the ‘Register’ link on our welcome screen.

If you work for a water company, your organisation will have an internal process for creating new users.

The type of account you select won’t affect how you give us information, but does help your water company to understand the type of property portfolio you own or manage and your associated needs. Please choose:

• The Landlord option is for those who are managing a portfolio of one or more properties that they own themselves, whether as a private landlord, or part of a larger company.
• If you manage a portfolio of properties on behalf of one or more landlords, you should select the Agent option.
• If you are a social landlord who owns or manages housing stock, please select Council or Housing Association as appropriate.

More help on registering as a user of the Landlord TAP can be found in our Guide for New Users.

If this is your first time logging into the portal:

• To activate your registration you will need to have selected the link within the activation email we sent you following registration and then set up a password.
• If you have not received the activation email please check the ‘junk’ folder of the email account you used for registration. If the activation link won’t work it might have expired (this will happen 7 days after the email has been generated), or already have been used.
• Should the activation link have expired you can request a new one from the Landlord TAP welcome page. If you still do not receive the activation email please ‘contact us’ for help. If you have already activated your account but have forgotten your password please click on the ‘forgotten password’ link on the welcome page to re-set it.

If you have logged into the portal before:

• If you have forgotten your Password, or entered it incorrectly three times, you will need to click on the ‘forgotten password’ link on the welcome page to re-set it.

If you haven’t used your account for a long time, the password may have expired and this will ‘lock’ your account. If this is the case, you will need to contact your administration user if you have one, or otherwise use the ‘contact us’ link to request that our helpdesk unlock your account by sending you a new activation link.

Queries and questions can be raised via the ‘contact us’ screen or from any page within the Landlord TAP. If you are a registered landlord user, for metering and billing queries you will receive a response directly to your registered email address from your water company. For queries relating to use of the Landlord TAP, you will receive emails from the system updating you on progression of your query and you can track the status of your queries using the ‘My Queries’ link from your Home page.

If you are a water company user, or making a general enquiry about the Landlord TAP, you will receive a response to the Email address you enter when making your enquiry.

Whilst every effort has been made to make the Landlord TAP as accessible as possible in line with our accessibility statement, unfortunately there may be some mobile computing devices that are not compatible. If you experience this problem, please let us know so that we can investigate the issue.